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General Terms and Conditions

Terms of Service for the ezhost platform. Version: July 2026.

1. Provider, scope, definitions

The provider is the sole proprietorship ezhost, Switzerland (“ezhost”, “we”, “us”), reachable at support@ezhost.app. These General Terms and Conditions (“Terms”) govern all contracts between ezhost and its customers (“you”, “customer”) regarding the use of the ezhost platform — the managed hosting of open-source applications from our catalogue. Deviating terms of the customer do not apply unless we agree to them in writing. “Instance” means an app you launch; “Content” means all data, software and information you process on the platform.

2. Conclusion of contract, communication

By registering an account and launching an app or subscribing to a paid plan, you make a binding offer; the contract is concluded when we provision the service or confirm the subscription. We may refuse registrations or orders without stating reasons. Communication takes place electronically — via the dashboard and via email to the address you provided. It is your responsibility to keep that address current and to check it regularly.

3. Scope of service, availability

ezhost provisions and operates open-source applications for you: deployment in an isolated container environment, your own subdomain, TLS encryption, daily encrypted backups, plus operation within the resources of your plan. Apps marked “READY” are provisioned automatically; other apps are usually set up manually within 48 hours or offered on request.

Our availability target is 99.9% per month, measured over the control plane and excluding: (a) announced or urgent maintenance; (b) force majeure and events outside our reasonable control (e.g. outages at our upstream data-centre/VPS provider, network operators, DNS, TLS or payment providers, DDoS attacks, power/network failures); (c) disruptions caused by your Content, apps or configuration. A guaranteed service level (SLA) with credits is not part of the standard plans. Resources (vCPU, RAM, storage, network) are provided as stated per plan and are subject to fair use; IP addresses and internal identifiers may change at any time.

4. Prices, payment, default

The prices shown on ezhost.app apply (EUR, flat rate per plan, plus selected add-ons). They include applicable VAT — the price you see is the price you pay. Billing is monthly or annually in advance. Payment is processed by Stripe as merchant of record; VAT is determined, carved out and remitted by Stripe based on your location. Price changes are announced at least 30 days in advance and never apply retroactively.

If a payment fails or you are in default, we may — after a reminder with a reasonable grace period — suspend the affected services. If default continues for more than 14 days, or repeatedly, we may terminate the contract for cause and delete the affected instances subject to the export window in section 11.

5. Your obligations — Acceptable Use

You are solely responsible for your Content and for everything that happens under your account. In particular, you must not use the platform for:

You must keep your credentials confidential, secure your apps (updates, strong passwords) where the plan places operation in your hands, and comply with all laws applicable to your Content — including, where you process personal data of others, your obligations as the responsible controller.

6. Indemnification

You indemnify and hold ezhost harmless from all third-party claims, proceedings, damages and reasonable costs (including legal defence) arising from your Content, your use of the platform in breach of these Terms, or infringements of law or third-party rights attributable to you. We will notify you of any such claim without undue delay.

7. Suspension and abuse

In the event of serious violations of section 5, legal obligations, or a substantiated suspicion thereof, we may suspend or block the affected instance or account after prior notice; in urgent cases (e.g. ongoing abuse, security risk, official/legal order) immediately and without prior notice. We will inform you afterwards where permissible. Suspension does not relieve you of payment obligations for the agreed term. We may pass on reasonable costs incurred through your breach.

8. Backups and your own precautions

We create daily encrypted backups as a convenience and operate a tested restore path. Backups are, however, not a substitute for your own data safekeeping. You are responsible for keeping your own current copies — the one-click export (section 11) is available for this at any time. Data restoration is performed on a best-effort basis from the most recent available backup.

9. Term and cancellation

The contract runs for the chosen billing period. Monthly subscriptions can be cancelled to the end of the current billing month; annual subscriptions to the end of the subscription year. Absent timely cancellation, the subscription renews for another period of the same length. Cancellation is possible via the dashboard or in text form (email to support@ezhost.app), provided it is clearly identifiable. The right to termination for cause remains unaffected for both parties.

10. Data, privacy, processing agreement

The privacy policy applies. Your app data belongs to you; we access it only to operate the service, for troubleshooting at your request, or where legally required. Where we process personal data on your behalf, you are the controller and we are the processor; business customers can request a data processing agreement (DPA/AVV) at support@ezhost.app. Our servers are located in the EU (Germany); the company is operated from Switzerland.

11. Data export and deletion (no lock-in)

Your data is yours and never locked in. At any time — before and after cancellation — you can download all data of each app as a standard .tar.gz archive via “Your apps → export”. After the contract ends, a 30-day export window remains during which your data stays available. After that window, instances, data and backups are permanently and irretrievably deleted, unless statutory retention obligations require otherwise.

12. Warranty and liability

We are fully liable for intent and gross negligence, and — within mandatory legal limits — for injury to life, body or health. Otherwise our liability is limited, to the extent legally permissible, to foreseeable damage typical for this kind of contract, and capped in aggregate at the fees you paid in the twelve months preceding the event. We are not liable for lost profits, lost data (beyond restoration from the most recent backup), or indirect or consequential damage. The limitations do not apply where liability is mandatory by law.

13. Changes to these Terms

We may amend these Terms with effect for the future, e.g. due to changes in the legal situation, our services or operating environment. We announce material changes at least 30 days in advance by email or in the dashboard. If you do not object before the changes take effect, they are deemed accepted; we will point this out in the announcement. If you object, we may terminate the contract to the effective date of the change.

14. Final provisions

Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods and conflict-of-law rules. Place of jurisdiction is Zurich (Switzerland); mandatory places of jurisdiction — in particular consumer jurisdictions — remain reserved. Should individual provisions be or become invalid, the validity of the remaining provisions is not affected; the invalid provision is replaced by a valid one that comes closest to its economic purpose.

Version: July 2026 · Contact: support@ezhost.app · Imprint & privacy: ezhost.app/legal. We may update these Terms; material changes are announced in advance.